Case Study: Pullman Suzhou Zhonghui (Accor)

This case study presents how targeted training and operational improvements enabled Pullman Suzhou Zhonghui to reduce food waste by 58%. By improving demand forecasting, implementing daily waste measurement, engaging guests, and embedding sustainability into staff training programmes, the hotel significantly reduced both waste levels and food costs. The initiative highlights the effectiveness of combining data-driven management with behavioural change and continuous staff engagement to achieve rapid and cost-efficient results.